Privacy Policy

1. Introduction

Hubble Network Inc., a Delaware corporation with its principal place of business at 1508 10th Ave. Suite 200, Seattle, WA 98122 ("Hubble", "we", "us", or "our") is committed to protecting the privacy and security of the personal information we collect and process. This Privacy Policy outlines how we collect, use, disclose, and safeguard information in the course of providing our services to business customers. Capitalized or other defined terms used in this Privacy Policy but not otherwise defined have the meanings given to them in our Terms of Service.

Our services, which include the Hubble API, Smartpin devices, and related offerings (collectively, the "Services"), are intended for use by businesses and organizations only. We do not offer products or services for personal or household use.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not access or use our Services.

2. Information We Collect

As a provider of enterprise business services, we collect limited personal information related to our business customers and their authorized users. This may include:

• Business Contact Information: Names, business email addresses, phone numbers, company names, and professional titles of our customers' authorized representatives and users.
• Account Information: Usernames, account numbers, service addresses, and other information needed to establish and maintain customer accounts.
• Technical Information: Data related to customers' use of our services, such as API usage, device information (including latitude and longitude of Hubble-enabled devices, including Smartpin), network monitoring data, and logs, used to provide and improve the services and ensure appropriate use.

We collect this information at the direction of our business customers and use it only to provide and improve our services, communicate with customers, and comply with legal obligations. If you provide us with personal information about others, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

2.1 Business Contact Information

We may collect business contact information from our customers and prospective customers, including names, business email addresses, phone numbers, company names, and professional titles. We collect this information directly from individuals, from the businesses they represent, or from third-party sources.

2.2 Usage and Device Information

We may collect information about how customers use our Services, including API calls made, device information such as latitude and longitude, and network activity. This information is collected to provide and improve the Services, diagnose technical issues, and detect and prevent misuse.

2.3 How We Collect Information

We collect personal information directly from our business customers and their authorized users in the course of providing our services. We may also collect limited personal information from third parties, such as service providers who assist us in delivering or supporting our services. For a list of third-party service providers that we engage with to enable our services, see our Subprocessors List.

We do use cookies or other tracking technologies to collect personal information through our website or services. Our website may use cookies for basic functions like enabling secure log-in, but these do not allow us to identify individuals.

3. How We Use Information

We use the information we collect for the following business purposes:

• To provide, maintain, and improve our Services;
• To communicate with customers about the Services, including for billing and support;
• To detect, investigate, and prevent misuse, fraud, or illegal activities;
• To comply with legal obligations; and
• For other purposes with the consent of the individual or customer.

We do not sell personal information or use it for advertising purposes.

4. How We Share Information

We may share information with the following types of third parties:

• Service providers and contractors that assist us in providing the Services, subject to confidentiality agreements;
• Professional advisors such as lawyers, auditors, and insurers;
• Law enforcement or government agencies when required by law; and
• Acquirers or successors in the event of a merger, acquisition, or reorganization.

We do not share personal information with third parties for their own marketing or advertising purposes.

5. Data Security

We implement and maintain reasonable security measures to protect the information we collect and process. However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to protect you and your organization's account information.

6. International Data Transfers

We are headquartered in the United States and may use service providers that operate in other countries. Information may be transferred to, stored, and processed in the United States or other locations where privacy laws may not be as comprehensive as those in your country.

7. Your Choices and Rights

Individuals may contact us to request access to or deletion of their personal information, or to opt out of certain processing activities. We will respond to such requests in accordance with applicable laws. You may contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify customers by email or through a notice on our website. The date the Privacy Policy was last updated is indicated at the top of the page.

9. Data Retention

We retain personal information only as long as needed to provide our services and meet our legal obligations, unless a longer retention period is required by law.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: